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SERVER SUPPORT PACKAGES



Package Description :


Bronze Package

Maintenance visits : 3 visits annually.
Breakdowns : Free 1 visit - Best Effort Response Time - Office Hours.

 

Silver Package

Maintenance visits : 4 visits annually.
Breakdowns : Free 1 visit - Best Effort Response Time - Office Hours.

 

Gold Package

Maintenance visits : 4 visits annually.
Exclusion : Sundays / Public Holidays.
Others : Mobile Hotline Provided.

 

Platinum package

Maintenance visits : 4 visits annually.
Breakdowns : Free 2 visits – 6 Hour Response time -  24 x 7 with preagreed exclusions.
Service Exclusions : Preagreed.
Others : Mobile Hotline Provided, Hot Spare Standby.

 

 NOTES:

 

  • Service Description - Installation of Linux OS ( SuSE, OpenSuse, Ubuntu,Debian, CentOS, RedHat )
  • Machines covered – Linux Servers only - unless scope has been expanded upon mutual agreement.
  • Maintenance Performed - Preventive Maintenance, Corrective Maintenance. Complete server software maintenance and hardware health check.
  • If any hardware requires replacement, a separate quotation will be issued if relevant. Visits strictly for maintenance only. Each visit 1 - 2 hours max. Dates preagreed.
  • Breakdowns Procedure – Escalate from email, to phone, to physical presence on site. Time calculated to the nearest half hour.
  • Pricing for networked systems may vary depending on the complexity of the network and will only be finalized upon an evaluation by our staff.
  • Fees payable in advance.
 

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